Accountable for a $300M+ regulated commodities portfolio (sulphuric acid, plastics, TIH/PIH) across a competitive North American market — full P&L, pricing, forecasting, and customer retention responsibility.
- Managed revenue, pricing strategy, and customer retention across a $300M+ hazardous commodities portfolio — reduced forecast variance by 8% and grew gross margin by 7% within 18 months.
- Led a fuel terminal optimization pilot that produced $1.2M in annual savings at a single site and earned executive approval for network-wide rollout.
- Resolved a rail weight restriction infrastructure constraint that unlocked expanded service capability, directly securing a $3M annual contract.
- Built 15-year forecasting dashboards and performance tracking models in SAP IBP, Excel, and Power BI — cutting manual reporting time by 30% and improving decision quality.
- Negotiated multimillion-dollar transport agreements and led RFP/RFQ responses, balancing commercial targets with regulatory and safety requirements.
- Partnered cross-functionally with Operations, Engineering, Finance, and Service Design to deliver on customer commitments and resolve escalations at root cause.
Directed CN's largest hump switching yard — 600+ unionized employees, 18 Transportation Managers, full accountability for safety, cost, productivity, and service delivery.
- Reduced 32-hour dwell cars by 23% and improved throughput efficiency by 11% through targeted workforce and process improvements.
- Achieved CN Eastern Canada's lowest FRA safety ratio (0.91) by launching a structured safety officer program that increased quality engagements by 70%.
- Developed and implemented a human-factor safety protocol ('Point and Call') adopted network-wide — reduced related incidents by ~43% and earned the CN President's Award.
- Chaired CN's Most Effective Health & Safety Committee (2021); delivered hazard reduction projects including 1,600 tonnes of walking ballast replacement and comprehensive lighting audits.
- Led structured root-cause investigations for critical incidents and represented management in formal union proceedings and discipline processes.
- Rebuilt new-hire training and management touchpoint programs to improve frontline readiness and reduce attrition.
Managed operations across the Western Alberta and BC corridors — a high-volume, bottleneck-prone mountain mainline requiring constant balance of service, safety, cost, and environmental compliance.
- Designed and launched a rechargeable conductor lantern program that eliminated disposable battery waste and saved CN ~$5M annually across Canada — recognized as CN EcoChampion of the Year.
- Maintained annual budget and throughput targets across consecutive fiscal years while navigating frequent weather events, derailments, and operational disruptions.
- Led emergency response and cross-functional recovery for major incidents, coordinating contractors, regulators, and internal teams to restore service safely and quickly.
- Collaborated with local government and regulatory agencies on operational and environmental safety initiatives in a sensitive National Park environment.
Managed terminal and yard operations across three Alberta sites — crew leadership, scheduling, compliance, and cost control.
- Reduced labour costs by ~$250K/month through improved operating plans, scheduling discipline, and work/rest rule compliance.
- Built customer-facing job aids — spotting instructions, hazard maps, site plans — that reduced service interruptions and rework.
- Delivered 100% compliance with federal Transport Canada standards and coordinated cross-functional capital maintenance projects across managed facilities.
- Supervised day-to-day train operations, conducted safety blitzes, efficiency testing, and investigations; coached unionized employees on compliance and safety culture.
- Operated freight trains with a 100% safety compliance record under CROR and Transport Canada standards.
- Led corrective action initiatives that improved risk mitigation scores by 15% in under one year.
CN EcoChampion Leader of the Year
Rechargeable lantern program saving $5M annually and eliminating battery waste across the national network.
CN President's Award — 2021
Human-factor safety protocol ('Point and Call') adopted network-wide, achieving ~43% reduction in related incidents.
Most Effective H&S Committee — 2021
Chaired CN Eastern Canada's award-winning committee; achieved the region's lowest FRA safety ratio at 0.91.
Scotford Terminal Expansion
Capital project delivered 6 months ahead of schedule and $1.2M below budget.
Fuel Terminal Optimization Pilot
$1.2M in annual savings at one site; approved for national rollout by executive leadership.
$3M Contract Unlocked
Resolved rail infrastructure weight restriction, enabling expanded service capability and securing a new annual contract.